Terms & Conditions
Of Products & Service Sales
PAYMENT TERMS: Except upon the rare occasion where so authorized in advance, an active credit card must be tendered (Visa, MasterCard or PayPal) prior to the start of any product order or consultation. On all orders, the credit card provided will be charged for the full amount of the invoice total immediately upon acceptance of the order. If any adjustments or changes are required to the final invoice because of changes in consultation length, product orders or shipping, a second processing will be created either for a credit or debit to cover the change in the final invoice total.
ALL PRIVATE CONSULTATIONS FINAL AS PLACED: Once confirmed by the customer, either through verbal authorization, in writing or by electronic transmission, all orders for private consultations as submitted and processed via the web site, email, phone, fax or mail are final. Customer may cancel a private consultation no less than 24 hour prior to the scheduled session time.
CANCELATION OF PRIVATE CONSULTATIONS: Customer may cancel a consultation no less than 24 hour prior to the scheduled session time with no charge. Cancellations of private consultations in less than 24 hours of the scheduled session time will not be accepted, except with the express written consent of Body, Mind & SoulHealer. If consent is provided, Customer will be invoiced $40.00 to cover the costs and time involved with this process.
ALL PRODUCT ORDERS FINAL AS PLACED: Once confirmed by the customer, either through verbal authorization, in writing or by electronic transmission, all product orders as submitted and processed via the web site, email, phone, fax or mail are final. Once confirmed, any errors, inaccuracies or omissions made during the placement of an order shall be the sole responsibility of the Customer. No cancellations of product orders will be accepted after receipt of confirmation, except with the express written consent of Body, Mind & SoulHealer.
ERRORS AND RETURNS: Body, Mind & SoulHealer retains the sole and complete discretion to authorize (or refuse to authorize) the return of any product purchased by Customer. Unless a clear error has been made by an employee or contractor of Body, Mind & SoulHealer that is in obvious conflict with the specifications provided on the confirmed production order, no returns of merchandise will be accepted. If an error is made and acknowledged by Body, Mind & SoulHealer in writing, then corrected replacement goods will be provided to the Customer by Body, Mind & SoulHealer once the goods shipped in error have been returned to the authorized return address supplied.
The amount charged for the outbound shipping of the product(s) to the Customer is not refundable under any circumstances. The cost of return shipping back to the return address provided by Body, Mind & SoulHealer (i.e. all return freight and/or delivery charges) is the responsibility of the Customer unless specifically waived IN WRITING and in advance. Further, no returns will be authorized or accepted for any products unless a request is made by the Customer within 24 hours after delivery of the goods to Customer.
SHIPPING: Body, Mind & SoulHealer will attempt in all instances to use the least expensive method of shipping product to the Customer. Body, Mind & SoulHealer is not responsible for loss or damage of products in transit. Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier’s office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.
CHARGE-BACK FEES: Customer understands and agrees that all products and services purchased, produced and shipped are considered a final sale for which no refunds will be given or provided except as expressly provided herein. As such, Customer agrees and acknowledges that by purchasing any product or service from Body, Mind & SoulHealer, Customer shall be solely responsible for and shall bear (and/or reimburse) Body, Mind & SoulHealer for any charge-backs or fees issued to Body, Mind & SoulHealer from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return. Stated another way, should Customer request a refund or charge cancellation from any credit card company, merchant bank or other source of payment processing against the purchase of Body, Mind & SoulHealer products and services, and should said card company, merchant bank or other source thereafter impose any fee or direct any charge back fee or amount to Body, Mind & SoulHealer at the request of said Customer, Customer shall reimburse Body, Mind & SoulHealer for the amount of said charge back fee and the initial purchase amount (the “total amount”). By purchasing any product from Body, Mind & SoulHealer, Customer expressly authorizes Body, Mind & SoulHealer to direct the stipulated payment/charge to be made to Customer’s credit card account (the same being the credit card account used in the initial purchase of said product) in the amount of said “total amount” to Body, Mind & SoulHealer for such reimbursement, plus a twenty-five percent (25%) administrative fee to cover the costs and time involved with this process. Customer acknowledges and agrees that the policy set forth in this paragraph provides for reimbursement to Body, Mind & SoulHealer for fees incurred, is fair and reasonable and is not a penalty clause or provision.
ACKNOWLEDGEMENT AND AGREEMENT TO TERMS AND CONDITIONS: The Terms and Conditions of contained herein are the exclusive terms and conditions for the sale of products from Body, Mind & SoulHealer to Customer through Body, Mind & SoulHealer and SoulHealer.com. Customer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between Body, Mind & SoulHealer and Customer. Customer, by submitting any order or request for an order, hereby agrees to the terms and conditions set forth herein and acknowledges that Customer has read and understands the same. In the event that any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer may contain terms and conditions in addition to or different from the terms and conditions herein, Customer agrees, by so submitting its order or by accepting products from Body, Mind & SoulHealer, that the language of the Body, Mind & SoulHealer terms and conditions shall solely and exclusively control. Any and all new or additional terms contained on any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer is hereby expressly and completely rejected. Acceptance of Customer’s order for products and services from Body, Mind & SoulHealer and SoulHealer.com is expressly limited to these terms and conditions. By submitting an order, requesting to purchase any product or service, or taking receipt of Body, Mind & SoulHealer products or services, Customer consents to the exclusive jurisdiction of the state and federal courts located in the State of Texas.
If Customer does not wish to be bound by these Terms and Conditions, Customer should not submit any order or make any type of purchase and should exit all web sites related to Body, Mind & SoulHealer now!